
Empowering healthcare through restorative practices.

JENNIFER BALL, MS, BSc, CPXP, BCPA
President & CEO
About Me
Hi, I’m Jennifer Ball, the founder of RestoraPath Consulting.
With over 15 years of leadership experience in healthcare and a master’s degree in Restorative Practices, I founded RestoraPath to bring heart-centered leadership, trust-building, and emotional intelligence into the spaces where people live, work, and lead. What began as a mission to transform patient experience has grown into a broader calling—to help organizations across industries build stronger cultures, improve communication, and lead with authenticity.
Throughout my career, I’ve designed national training programs, coached hundreds of leaders, and led large-scale initiatives that deeply reshaped organizational culture, boosting satisfaction, engagement, and human connection. My unique background bridges operational strategy with the restorative tools that help people and teams rebuild trust, resolve conflict, and thrive through change.
At RestoraPath, we believe in the power of people, stories, and accountability. Our consulting and coaching services are rooted in empathy and designed for real impact, whether you're a healthcare system looking to elevate the patient and employee experience, a company navigating team burnout, or a leader seeking to grow with intention.
We also offer life coaching for professionals, leaders, and changemakers navigating transitions, burnout, or identity shifts. Whether you're rebuilding after a setback or seeking to lead from a more authentic place, our work meets you where you are with clarity, compassion, and transformational support.
Let’s restore the path forward—together.
Education
Master of Science in Restorative Practices
International Institute for Restorative Practices (IIRP)
Bachelor of Science in Healthcare Administration
Associate of Science in Business Administration
​Certifications
-
Certified Patient Experience Professional (CPXP) – Patient Experience Institute
-
Board Certified Patient Advocate (BCPA) – Patient Advocate Certification Board
-
Certified Health Equity and the Patient Experience – Healthcare Experience Foundation
-
Certified Compassionate Leader – Healthcare Experience Foundation
-
Certified Diversity, Equity & Inclusion – Healthcare Experience Foundation
-
Emergenetics Certified Trainer – Emergenetics International
-
Certificate of Mastery in Infection Prevention and Control (CMIP) – American Hospital Association
-
Multiple Certifications in Environmental Services – Association for the Healthcare Environment
​
Professional Affiliations
-
Board Member, Beryl Institute Patient Experience Advisory Council
-
Board Member, Beryl Institute Patient Advocacy Council
-
Board Member, International Institute for Restorative Practices Development Advisory Group
-
Member, Patient Experience Institute
-
Member, Healthcare Experience Foundation
-
Member, American Hospital Association
-
Member, Beryl Institute
